In the app
The fastest way, available at any time:
- open George and go to Profile;
- tap Delete my account;
- confirm.
Your account and your data are deleted immediately and permanently. This cannot be undone.
By email
If you can no longer use the app, email timitten@live.fr with the subject “Delete my George account” and state the email address of your George account (ideally, write from that address).
We may ask you to confirm that the account is yours. Your request is processed within 30 days, and we confirm by email once the deletion is complete.
What is deleted
Deletion is complete and permanent, with no additional retention period. It covers:
- your account: email address, name and sign-in links with Google or Apple;
- all your workouts: exercises, sets, loads, repetitions and durations, programs and progress;
- your profile: measurements, sex, level, goal, training frequency, equipment and reported physical limitations;
- your messages and conversations with the coach;
- your voice recordings and their transcripts;
- the photos you sent to the coach;
- purchase identifiers and, if any, the link to a Calerys account.
What may be kept
If you made purchases, the related billing records may be kept to the extent required by legal accounting and billing obligations. These purchases are managed by Apple or Google, which keep their own records under their own policies.
Deleting your account does not cancel an active subscription: cancel it in your App Store or Google Play settings.
If your account is linked to Calerys
Deleting your George account deletes your workouts, so Ava, the Calerys nutrition coach, will no longer see them. It does not delete your Calerys account or your nutrition data.
To delete your Calerys account as well, go to https://www.calerys.com
Questions
Eatten Sàrl, Avenue Jomini 5, 1004 Lausanne, Switzerland · timitten@live.fr